Sarah Chen

Sarah has eleven years of experience delivering technology projects at consulting firms and software companies. She started as a business analyst — documenting processes, running requirements workshops, and translating operational needs into software specifications — before moving into full project management. She has managed engagements ranging from a focused six-week internal tool build to multi-phase platform implementations spanning two years.

She joined Appex Technology after working on the client side of several custom software projects, where she saw first-hand how often engagements went sideways not because of engineering failures, but because of unclear scope, misaligned expectations, or a solution chosen before the problem was fully understood. At Appex Technology, she owns project delivery end to end: scoping calls, requirements documentation, milestone tracking, client communication, and making sure what ships matches what was agreed.

Her industry depth spans professional services (accounting firms, law practices, and consultancies), healthcare, real estate, and B2B SaaS companies. She is particularly effective in the messy middle of a project — the stage where initial assumptions meet reality and decisions need to be made quickly and well without blowing the scope.

Sarah writes for the business owners and operators who need to make smart technology decisions without necessarily having a technical background. Her guides cover how to evaluate a development partner, what a realistic MVP looks like for a services firm, the full picture of what a client portal needs to do to get adoption, and how industry-specific compliance and workflow requirements shape the right software choice.